Key Responsibilities
- Provide hands-on desktop troubleshooting support (L1) to end-users for
hardware, software, audio-visual equipment, and network related issues. - Resolve issues relating to end users accounts, network access and folder permissions
- Deployment and recovery of IT assets for onboarding and off-boarding of staff.
- Conduct asset verification & audit, maintain accurate records of hardware, software & license inventory.
- Perform approved change requests for software installation and hardware configuration changes.
- Assist IT team to maintain documentation and troubleshooting guides
- Other duties as assigned by supervisor
Qualifications & Field of Study
- At least Higher Nitec, Diploma Certification in Computer/Electronic Engineering of equivalent discipline.
- Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are added advantage.
Work Experiences & Skillsets
- Proven intermediate level hands-on desktop troubleshooting proficiency with
Windows & Linux software, hardware, Microsoft Office 365, networking and audio-visual equipment. - Experience with scripting and automation tools an added advantage,
eg: Microsoft Powershell, Windows Cmd Batch Script, Bash, Python, etc - Demonstrate good understanding of the aforementioned
- Good interpersonal and communication skills.
- Good command of written and spoken language.
Character Traits
- Solid organizational skills and attention to detail while juggling demands from stakeholders.
- Pro-active team player that is resourceful, self-driven with a high degree of professional integrity.
- Self-starter with an independent, resourceful and can-do positive attitude.
- Takes initiative and ownership of problems to ensure satisfactory resolutions
- Ability to navigate unfamiliar technical challenges and situations
- Ability to work with minimal supervision
- Ability to perform under pressure
- Eager to learn and improve
- Moving of heavy computing equipment to be expected
The above eligibility criteria are not exhaustive. A.STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.
