Our client is known for its strong financial performance and integrated business model, the company oversees both listed REITs and private real estate funds and continues to expand globally through strategic acquisitions and developments. With its commitment to operational excellence, innovation, and sustainable development, they provide a dynamic and professional environment for employees working across its international network.
We are seeking a committed and detail-oriented Onsite Desktop Support Engineer to support our client's enterprise IT environment. This role is responsible for desktop patching, vulnerability remediation, software deployment, PC lifecycle management, and collaboration with global IT teams.
Job Responsibilities
Patching & Vulnerability Management
- Deploy Microsoft and non-Microsoft software patches promptly.
- Remediate PC vulnerabilities identified by the Cybersecurity team.
- Follow up with users on patching issues and ensure timely completion.
- Investigate and resolve issues during software update deployments (e.g., Adobe, Java, Zoom).
System Administration & Technical Support
- Support testing and rollout of automated patching tools.
- Assist with PC provisioning, deployment, and disposal activities.
- Maintain accurate PC inventory and records using ServiceNow Hardware Asset Management (HAM).
- Provide remote desktop and onsite technical support to end-users when required.
Documentation & Reporting
- Document patching activities and maintain consistent update tracking.
- Prepare and submit scheduled monthly reports on patching progress, vulnerability status, and remediation metrics.
- Contribute to automation, standardisation, and process improvement initiatives.
Team & Stakeholder Collaboration
- Work closely with the internal IT team and global IT stakeholders.
- Support team productivity through structured documentation and reporting.
Job Requirements
- Diploma or equivalent in Information Technology, Computer Science, or related field.
- Strong hands-on experience with Windows OS troubleshooting and command-line utilities.
- Proficient in Microsoft Office applications, especially Excel, mail merge, and RPA (advantageous).
- Experience in software installation, patch deployment, and remote desktop support.
- Good communication, coordination, and follow-up skills.
- Experience collaborating with regional or global IT teams is an advantage.
- Familiarity with IS&T SOPs is a plus (training will be provided).
Employment Type: 12-Month Contract (with Completion Bonus)
Work Arrangement: Onsite
Location: South-Central
Start Date: February 2026
...Only shortlisted applicants will be notified. Salary will be commensurate with experience and ability to perform.
