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• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams
• Support hardware refresh cycles and device replacement
• Participate in device migration initiatives
• Support migration scheduling, user communications, and post-migration validation
Ideal candidate should possess the following:
• Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• 3 – 5 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
• Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times
• Good customer service skills
• Resourceful, independent, responsive and pro-active.
• Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.
• Ability to build and maintain positive working relationships across projects, control teams & customers.
At Quess Singapore, we are a leading business services provider, transforming enterprises with digital-first staffing solutions and innovative strategies. With over 20 years of experience, we leverage our rich industry knowledge and future-ready digital platforms to reinforce our clients’ businesses with modern, world-class staffing and recruitment solutions that are on-demand. A B2B provider focusing on powering staffing through advanced solutions, we deliver a host of services such as IT Staff Augmentation, General Staff Augmentation, MSP, Selection and Services, and HR Outsourcing solutions. We achieve this with a growing team of skilled associates and a wide presence across APAC, reshaping companies to be agile and competitive.
Job ID: 131353599
