Provide desktop support at customer's site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer's specifications, to ensure customer satisfaction and service operation are achieved
Conduct installations based on customer's requirements and company specifications, from site inspections through to final sign-off and acceptance
Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer's sites
Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
First level troubleshooting of network connectivity in a LAN/WAN environment
Responsible for tracking hardware and software inventory and report to asset management team on a regular basis
Assist in user/hardware movement and office relocations
Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
Provide user data and application recovery
Maintain IT records and track on areas of responsibilities
Requirements:
Bachelor Degree or Diploma in Engineering, Computer Science/Information Technology or its equivalent
At least 1 year of experience in a technical service role
Technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments
