Provide first-line technical support to end-users regarding hardware, software, and network-related issues.
Troubleshoot and resolve desktop, laptop, printer, and peripheral equipment problems.
Install, configure, and maintain operating systems, applications, and software updates.
Manage user accounts, permissions, and access in Active Directory and other authentication systems.
Assist users with login issues, password resets, and access rights management.
Assist users with Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook) and Google Workspace applications (Gmail, Google Drive, Google Docs, Google Sheets, Google Slides).
Document support activities, solutions, and procedures for knowledge base reference.
Collaborate with IT team members and vendors to resolve complex technical issues and implement solutions.
Ensure compliance with IT policies, procedures, and security measures.
Contribute to IT projects and initiatives to improve system efficiency and user experience.
Qualifications:
Proven experience as a Level 1 Desktop Support Specialist or similar role.
Solid understanding of desktop operating systems (Windows, MacOS) and software applications.
Hands-on experience with Active Directory user management, group policies, and security principles.
Excellent troubleshooting and problem-solving skills with a customer-oriented approach.
Strong communication skills, both verbal and written, with the ability to explain technical information clearly to non-technical users.
Ability to work independently and prioritize tasks in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
