Skill Set : EUC Level 1
Designation : Backfill 5DPW
Language : Mandarin & English (Both C1 Level)
Contract : B2B/Freelance
Days Per Week : 5
Location : Singapore, Singapore
Job Summary:
The Desktop Engineer is responsible for providing technical support and ensuring the efficient operation of end-user devices, software, and peripherals. The role includes troubleshooting, installing, and maintaining desktops, laptops, and other IT hardware and Network
Key Responsibilities:
1.Technical Support:
- Provide first- and second-line support for hardware and software issues.
- Troubleshoot desktop, laptop, and peripheral problems to ensure minimal downtime.
- Respond to service requests and incidents in a timely manner.
2.Hardware & Software Management:
- Install, configure, and maintain desktop and laptop operating systems (Windows/Mac/Linux).
- Install and update software applications and drivers.
- Set up and maintain user accounts and permissions.
3.Asset Management:
- Manage IT inventory, including desktops, laptops, and peripherals.
- Ensure proper documentation and tracking of IT assets.
4.Network Support:
- Assist with basic network troubleshooting (e.g., connectivity, printer access).
- Support VPN, wireless, and LAN/WAN configurations as required.
5.Collaboration & Training:
- Work closely with other IT teams to resolve escalated issues.
- Provide user training for new hardware or software implementations.
6.Security & Compliance:
- Ensure devices are compliant with company security policies and standards.
- Conduct regular updates and patches to maintain system integrity.
