Desktop Support Engineer

Job Role/Level Desktop Engineers

Preferred Skills

Brief Job Description Key Responsibilities:

. Provide first-level technical support for desktop computing environment, including hardware, software, and peripherals troubleshooting

. Follow and execute Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes

. Maintain detailed documentation of all support activities, incidents, and resolutions on designated platforms

. Handle user requests and incidents through email communication, ensuring proper tracking and timely updates

. Support end-user computing device (EUCD) compliance and management, including asset tracking and security policies

. Process administrative paperwork for IT equipment deployment, replacement, and disposal

. Generate regular reports on support metrics and incident resolution status

Required Skills:

. Strong technical knowledge of Windows operating systems and Microsoft Office suite

. Experience with IT service management tools and ticketing systems

. Excellent documentation and administrative skills

. Good communication skills in both written and verbal English

. Ability to work independently and follow established procedures

. Basic understanding of IT security practices and compliance requirements

Work Location Customer office