Desktop Support Engineer / IT Helpdesk (Level 1 Support) - 5 Days

Summary Benefits:

• Basic Up to $3000

• 5 Working Days

• Locations: West / Central / East

Responsibilities:

• Provide Level 1 on-site IT support for end users (Windows & macOS environments)

• Troubleshoot desktops, laptops, MacBooks, tablets, printers, scanners, MFDs, and plotters

• Perform preventive maintenance on workstations, laptops, and MacBooks

• Handle IT helpdesk tickets, incidents, and service requests within SLA

• Perform asset management for IT equipment and infrastructure devices

• Coordinate with external vendors / 3rd-party support for escalations and repairs

• Support software installation, patching, configuration, and basic testing

• Assist users with MS Office 365 and common enterprise applications

• Provide basic user training and guidance on IT devices and systems

• Ensure assigned tasks are completed on time and to user satisfaction

Requirements:

• Minimum 1 year hands-on Level 1 IT Support experience

• Experience supporting Windows & macOS, hardware, and peripherals

• Basic knowledge of MS Office 365, networking, and IT troubleshooting

• Comfortable working on-site and interacting directly with users

• Able to handle shift work and alternate Saturdays

To Apply, kindly click on the APPLY NOW button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Wei Ren Chew (R25127104)