- Provide excellent customer service
- Provide IT technical onsite support for end user services problems which include identification, diagnosis, rectification, and escalation.
- Support on desktops, notebooks, printers, scanners, hardware components.
- Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
- Installation of Apple IPad software's and deployment.
- Generate reports and submission of daily/weekly updates.
- Provide support for queries, escalation, problem determination, resolution and MAC - move, add and change.
- Printer Maintenance.
- Take on and resolve complex calls or tasks the other engineers could not resolve.
- Responsible for learning and working independently.
- Responsible for providing excellent support and timely service.
REQUIREMENTS
a) Min 2 years of experience in administration and support of Desktop support.
b) Candidate needs to possess good communication skills.
c) Candidate needs to familiarize themselves with the End-users computing environment and desktop support workflow.
d) Able to perform basic network troubleshooting, Telnet, tracert, hopping, DNS, McAfee Scanning (blocking IP)
e) Good understanding in AD, group policy, proxy setting, Power Excel, latest Windows OS.
