Desktop Support Engineer (HFT/ Hedge Fund experience)

We are seeking an experienced Desktop Support Engineer to deliver high-touch, business-facing technology support to front-office users, executives, and employees within a fast-paced financial services environment.

This role serves as a key point of contact for end-user technology support, ensuring incidents and requests are resolved efficiently while maintaining an exceptional user experience.

Responsibilities

• Provide high-touch technology support to front-office users, executives, and business stakeholders, acting as a trusted point of contact for end-user technology needs.
• Own incidents and service requests through to resolution, ensuring timely communication, follow-up, and coordination with relevant support teams.
• Install, configure, maintain, and troubleshoot Windows 10/11 desktops, laptops, workstations, peripherals, and related end-user equipment.
• Support Microsoft technologies including Microsoft 365, Active Directory, Exchange Online, endpoint management, and identity and access management processes.
• Troubleshoot and support remote access solutions, including Citrix, Azure Virtual Desktop, VPN connectivity, and virtual workspace technologies.
• Support business-critical applications and market data platforms such as Bloomberg, FactSet, LSEG/Reuters, and similar financial services tools.
• Perform desktop and connectivity troubleshooting across networking technologies including TCP/IP, DNS, DHCP, wireless networking, and VPN services.
• Support mobile devices and mobile device management (MDM) platforms, including Intune, MobileIron, iOS, and Android devices.
• Provide support for collaboration and conferencing technologies, including Zoom, Webex, Microsoft Teams, Cisco VoIP, and meeting room solutions.
• Assist with the triage and resolution of high-priority technology incidents, ensuring effective communication with stakeholders and technical teams.
• Manage incidents and service requests through ITSM platforms, maintaining accurate documentation, updates, and resolution records.
• Support onboarding, offboarding, workstation deployments, office moves, and end-user equipment lifecycle management.
• Maintain asset inventories, support documentation, knowledge base articles, and operational best practices.
• Utilize tools such as PowerShell, SCCM, Intune, BeyondTrust, and endpoint management solutions to improve support processes and operational efficiency.
• Participate in after-hours support, occasional weekend work, and travel between office locations as required.

Requirements

• At least 5 years of hands-on Desktop Support, End User Support, Trade Floor Support, or Technical Support experience within a fast-paced enterprise environment.
• Previous experience within a hedge fund, asset management, trading, investment banking, financial technology, or capital markets environment is highly preferred.
• Strong experience supporting Windows desktop environments, including hardware, operating systems, peripherals, and workstation troubleshooting.
• Hands-on experience supporting Microsoft 365, Active Directory, Exchange Online, endpoint management platforms, and remote access technologies.
• Experience supporting Citrix, Azure Virtual Desktop, VPN solutions, and remote users.
• Familiarity with financial services applications and market data platforms, including Bloomberg, FactSet, and LSEG/Reuters.
• Strong troubleshooting skills across desktop, application, network, mobile, and collaboration technologies.
• Excellent communication and stakeholder management skills, with the ability to support both technical and non-technical users, including senior business stakeholders.
• Experience using ITSM platforms such as JIRA Service Management, ServiceNow, or similar tools.
• Exposure to PowerShell, scripting, SCCM, Intune, automation, or endpoint management technologies is advantageous.
• Bachelor's degree in Information Technology, Computer Science, or a related discipline preferred, or equivalent practical experience.