Company Overview / Employee Value Proposition
NTT DATA Services Singapore Pte. Ltd.
Responsibilities
- Support Windows 10/11 systems by troubleshooting and resolving technical issues to maintain user productivity
- Manage and resolve tickets using ticketing tools while adhering to quality parameters and SLA requirements
- Apply knowledge of service level agreements to prioritize and complete support requests efficiently
- Communicate clearly and professionally with staff at all levels to provide effective customer service
- Follow detailed instructions accurately and maintain focus under pressure to meet operational demands
- Provide flexible support coverage for branch offices and weekend shifts as required
Preferred competencies and qualifications
- Experience participating in large-scale Windows migration projects to support system upgrades and transitions
- Minimum of 3 years of relevant technical support experience
