Contract Duration: 1 Year (renewable, subject to business decisions and performance)
Working hours: 8.5 hours between 7am - 6pm. 5.5 working days (Saturday is only when required / during school events)
Location: Based on client's assignment.
Responsibilities:
As an IT Support Engineer, the broad area of your job responsibilities will cover the following:
Perform End User Support - Client Management
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project.
Perform follow-up with vendor on replacement of hardware.
Perform asset management & update asset records.
Perform user account management (eg. Create password, reset & delete)
Perform local server administration to facilitate software distribution & patch management service.
