Responsibilities:
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Perform follow-up with vendor on replacement of hardware.
- Perform asset management & update asset records.
- Perform user account management (eg. Create password, reset & delete)
- Perform local server administration to facilitate software distribution & patch management service.
- Manage client platform implementation / upgrade project.
- Ensure service level meet requirement. Propose and implement action plan when required.
- Established facility management standards/best practices to ensure operation consistency across project / facility management teams
- Support hardware refresh cycles and device replacement
- Participate in device migration initiatives
- Support migration scheduling, user communications, and post-migration validation
Ideal candidate should possess the following:
- Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
- 3 - 5 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
- Good project management and analytical skills with the ability to manage multiple priorities within targeted timeframes and maintaining high levels of professionalism at all times
- Good customer service skills
- Resourceful, independent, responsive, and pro-active.
- Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.
- Ability to build and maintain positive working relationships across projects, control teams & customers
Additional Detail:
- Open to be deployed to different location
