Desktop Support Engineer

Early Applicant

2-4 Years

SGD 3,500 - 3,800 per month

Job Description

Job description

Desktop hardware support, OS support, Email support, Internet Support, Basic LAN connectivity, basic application support, Anti-virus.
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Requirements

Proven work experience as a Technical Support Engineer/Desktop Support Engineer, FMS Engineer, Desktop Support,Technical Support
Minimum 2 years experience Minimum Graduate, Diploma Holder
Hands-on experience with Windows OS environments
Hands-on experience with Dot matrix/LaserJet printers configuration, hardware troubleshooting
Good understanding of computer systems, Network connectivity, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Tightvnc, team viewer)
Excellent problem-solving and communication skills
Excellent communication Skill (This is must)

Key Skills