As a Desktop Support Engineer, you will play a key role in supporting end-users with their day-to-day technical issues. This position involves both hardware and software troubleshooting, configuration, and user support, ensuring minimal disruption to operations.
Key Responsibilities:
- Provide technical support for desktop and laptop systems, including installation, configuration, and maintenance.
- Troubleshoot hardware, software, and network connectivity issues.
- Manage user accounts and permissions via Active Directory.
- Provide support for Microsoft Windows 10/11, Office 365, and other standard business applications.
- Assist in maintaining and supporting mobile devices (iPhones, iPads, Android devices).
- Set up and support audio/visual equipment for meetings or presentations.
- Support remote users via VPN and remote access tools.
- Maintain accurate documentation of user issues and resolutions using ticketing systems (e.g., ServiceNow, Remedy).
- Perform routine system maintenance tasks, updates, and patching.
- Coordinate with other IT teams and escalate unresolved issues as necessary.
Required Skills & Qualifications:
- Minimum of 3 to 5 years of experience in a Desktop Support or IT Support role.
- Strong knowledge of Microsoft Windows operating systems, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with Active Directory, Exchange, and Office 365.
- Experience with remote desktop tools and ticketing systems.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to work independently and prioritize multiple tasks.
