Responsibilities
- Deliver onsite and remote technical support for hardware, software, operating systems, and end-user devices to ensure operational continuity
- Troubleshoot and resolve IT incidents and service requests promptly to minimize downtime
- Support Windows and Apple devices, including basic mobile device troubleshooting and maintenance
- Execute IMAC activities (Installations, Moves, Adds, and Changes) to maintain IT infrastructure accuracy and functionality
- Assist with employee onboarding by deploying devices and configuring user setups for seamless integration
- Maintain accurate IT asset inventory and equipment records to support asset management and auditing
- Contribute to IT projects, system upgrades, and technology initiatives by providing technical expertise and support
- Develop and update technical documentation, user guides, and knowledge base articles to enhance user self-service and team knowledge
- Collaborate with internal stakeholders to ensure effective IT service delivery aligned with business needs
Required competencies and certifications
- Diploma or Degree in Information Technology, Computer Science, or a related field
- Minimum 2 years of experience in desktop support, IT support, or a similar technical support role
- Proven experience supporting Windows and Apple operating systems
- Basic understanding of networking, printers, and mobile devices to support diverse IT environments
- Strong troubleshooting skills to diagnose and resolve technical issues efficiently
- Effective communication and customer service skills to engage users and stakeholders professionally
- Ability to manage multiple tasks independently in a fast-paced environment to meet service demands
Preferred competencies and qualifications
- Experience supporting senior stakeholders or executives to provide tailored IT assistance
- Experience with audio-visual and event support to facilitate smooth technology operations during events
- Experience creating technical documentation and user guides to improve knowledge sharing and user support
EA Number: 11C4879
