Company Overview:
GasCo is Singapore's trusted energy enabler, committed to ensuring a secure, stable, and competitively priced gas supply to meet the nation's electricity needs. Established under the Energy Market Authority's initiative to centralise gas procurement, GasCo plays a vital role in safeguarding national energy security and supporting Singapore's economic continuity.
Position Overview:
The Desktop Support Engineer provides first-line IT support in a fast-paced trading environment, ensuring reliable operations of end-user devices, trading systems, and workplace technology. The role supports day-to-day IT operations, including incident resolution, trader workstation support, and IT asset management, while maintaining high service standards and system availability.
Job Responsibilities:
End-User & Desktop Support
- Provide Level 1 IT support for end-user devices, applications, and workplace technology
- Manage and resolve incidents and service requests in line with SLAs
- Install, configure, and maintain Windows operating systems and IT peripherals
Trading Floor & Application Support
- Support trading platforms and market data systems (e.g. Bloomberg, Reuters/Eikon. WebICE, etc.)
- Assist with trader workstation setups (e.g. multi-monitor configurations and specialised devices) and troubleshoot performance or connectivity issues
IT Operations & Asset Management
- Perform device imaging and system setup, ensuring standard configurations
- Manage IT asset procurement and inventory, including vendor coordination
Incident Management & Continuous Improvement
- Escalate complex issues where required and maintain accurate support documentation
- Identify recurring issues and support process and service improvements
Job Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field
- 1 to 3 years of experience in desktop support or IT helpdesk, preferably in the energy or trading industry
- Proficient in troubleshooting skills across Windows OS, end-user devices, and basic networking
- Understanding of IT asset management and vendor coordination processes
- Familiarity with trading platforms or market data systems (e.g. Bloomberg, Reuters/Eikon, WebICE) is highly advantageous
- Strong communication skills (both written and verbal) and stakeholder management
- Ability to work effectively in a fast-paced and time-sensitive environment
