Maintenance of IT peripherals including backup & recovery
Set-up, installation, re-installation or migration of IT peripherals
Relocation of IT peripherals within premises
Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests
Troubleshoot hardware & software issues
Users profile administration
Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.
Installation and configuration of software according to customer standard
Requirements:
Minimum ITE / Diploma in IT or equivalent
At least 1 year of working experience in IT field
End-user support experience is preferred
Basic networking support & supporting in OS platform
Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
Able to work under pressure and in a fast-paced environment
Others
5-days work week / w CPF / w Leave Entitlement / w Performance Bonus
Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer
