Desktop Engineer

1 Year Contract under Agency Headcount, Renewable.

Responsibilities:

1. System Setup and Maintenance

• Install, configure, and maintain desktop computers, laptops, and peripheral devices (printers, scanners, etc.
• Set up operating systems (Windows, macOS, Linux) and required software applications
• Ensure systems are updated with the latest patches, drivers, and security updates

2. Technical Support and Troubleshooting

• Provide Level 1 and Level 2 technical support for end users
• Diagnose and resolve hardware, software, and network connectivity issues
• Escalate unresolved issues to higher-level engineers or vendors when necessary
• Maintain documentation of issues and resolutions in the helpdesk ticketing syst

3. System Security and Compliance

• Implement endpoint protection tools such as antivirus, encryption, and firewalls
• Enforce IT policies, security protocols, and access controls
• Support compliance initiatives such as ISO 27001, GDPR, or internal audit requirements

4. User Management and Support

• Create, modify, and manage user accounts in Active Directory, Microsoft 365, or similar sys
• Assist users with password resets, email configurations, and remote access s
• Provide onboarding and offboarding IT support for employees

5. Hardware and Asset Management

• Manage IT inventory, including hardware procurement, tagging, and lifecycle management
• Coordinate repair or replacement of faulty hardwawre
• Maintain accurate asset records and ensure proper disposal of retired equiopment

6. Network and Connectivity Support

• Support LAN/WAN connections, Wi-Fi troubleshooting, and VPN connection
• Collaborate with network engineers to maintain network stability and performance
• Ensure endpoints are properly connected to corporate networks and res

ources.

7. Remote Support and Collaboration

• Provide remote assistance via tools like TeamViewer, Remote Desktop, or Zoom.
• Configure and support collaboration platforms (Microsoft Teams, Slack, Zoom etc.).
• Ensure remote users can securely access corporate systems

8. Documentation and Reporting

• Maintain detailed documentation for system configurations, procedures, and troubleshooting guides
• Generate regular reports on system performance, incidents, and asset status
• Contribute to internal knowledge base updates

9. Continuous Improvement

• Recommend improvements to enhance desktop performance and user productivity
• Participate in IT projects such as system upgrades, migrations, or rollouts
• Stay updated on emerging technologies relevant to endpoint m

anagement.