Entry-level candidates and experienced professionals are welcome to apply.
1 Year Contract, Renewable.
Responsibilities:
1. System Setup and Maintenance
- Install, configure, and maintain desktop computers, laptops, and peripheral devices (printers, scanners, etc.).
- Set up operating systems (Windows, macOS, Linux) and required software applications.
- Ensure systems are updated with the latest patches, drivers, and security updates.
2. Technical Support and Troubleshooting
- Provide Level 1 and Level 2 technical support for end users.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Escalate unresolved issues to higher-level engineers or vendors when necessary.
- Maintain documentation of issues and resolutions in the helpdesk ticketing system.
3. System Security and Compliance
- Implement endpoint protection tools such as antivirus, encryption, and firewalls.
- Enforce IT policies, security protocols, and access controls.
- Support compliance initiatives such as ISO 27001, GDPR, or internal audit requirements.
4. User Management and Support
- Create, modify, and manage user accounts in Active Directory, Microsoft 365, or similar systems.
- Assist users with password resets, email configurations, and remote access setup.
- Provide onboarding and offboarding IT support for employees.
5. Hardware and Asset Management
- Manage IT inventory, including hardware procurement, tagging, and lifecycle management.
- Coordinate repair or replacement of faulty hardware.
- Maintain accurate asset records and ensure proper disposal of retired equipment.
6. Network and Connectivity Support
- Support LAN/WAN connections, Wi-Fi troubleshooting, and VPN setup.
- Collaborate with network engineers to maintain network stability and performance.
- Ensure endpoints are properly connected to corporate networks and resources.
7. Remote Support and Collaboration Tools
- Provide remote assistance via tools like TeamViewer, Remote Desktop, or Zoom.
- Configure and support collaboration platforms (Microsoft Teams, Slack, Zoom, etc.).
- Ensure remote users can securely access corporate systems.
8. Documentation and Reporting
- Maintain detailed documentation for system configurations, procedures, and troubleshooting guides.
- Generate regular reports on system performance, incidents, and asset status.
- Contribute to internal knowledge base updates.
9. Continuous Improvement
- Recommend improvements to enhance desktop performance and user productivity.
- Participate in IT projects such as system upgrades, migrations, or rollouts.
- Stay updated on emerging technologies relevant to endpoint management.
