Desktop Engineer- L1 Support

Job Title: Desktop Engineer (L1 Support)

Job Mode: 12-month renewable contract

Salary: 3000 SGD

Work location: Central, Singapore

Total HC: 9

Key Responsibilities:

• Provide first-level technical support for the desktop computing environment, including hardware, software, and peripherals troubleshooting
• Follow and execute Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes
• Maintain detailed documentation of all support activities, incidents, and resolutions on designated platforms
• Handle user requests and incidents through email communication, ensuring proper tracking and timely updates
• Support end-user computing device (EUCD) compliance and management, including asset tracking and security policies
• Process administrative paperwork for IT equipment deployment, replacement, and disposal
• Generate regular reports on support metrics and incident resolution status

Required Skills:

• Strong technical knowledge of Windows operating systems and Microsoft Office suite
• Experience with IT service management tools and ticketing systems
• Excellent documentation and administrative skills
• Good communication skills in both written and verbal English
• Ability to work independently and follow established procedures
• Basic understanding of IT security practices and compliance requirements

Rajkumar Renganathan

Quess Selection & Services, Singapore

EA License Number: 23C2060 Registration ID is R1983662

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