Desktop Engineer - ITSM

Key Areas of Accountabilities:

. Provide end-user IT support for desktops, laptops, mobile devices, printers, and peripherals

. Install, configure, maintain, and troubleshoot operating systems, ITSM and business applications

. Support endpoint security tools, antivirus software, system updates, and patch management

. Troubleshoot and maintain LAN, WAN, Wi-Fi, and VPN connectivity

. Configure, manage, and monitor routers, switches, access points, and firewalls

. Identify and resolve network performance and connectivity issues

. Administer Active Directory including user accounts, group policies, permissions, and access control

. Identify and escalate complex technical issues to internal teams or external vendors, ensuring timely follow-up and resolution

. Ensure issues are resolved within agreed service levels

. Support employee onboarding and offboarding processes, including device setup and access provisioning

. Maintain IT asset inventory, licenses, and equipment lifecycle records

. Create, update, and maintain IT documentation and standard operating procedures

Must Have : ITSM, IT support for desktops, laptops, mobile devices, printers

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore