DESKTOP ENGINEER

Job Summary

We are looking for an experienced End-User Support / Desktop Engineer to provide technical support to end users. This role is responsible for the installation, maintenance, and troubleshooting of end-user devices, software, and peripherals to ensure smooth daily IT operations.

Key Responsibilities

End-User & Technical Support

• Provide first- and second-line support for desktop, laptop, and peripheral issues

• Troubleshoot hardware and software problems to minimise downtime

• Respond to service requests and incidents within agreed timelines

Hardware & Software Management

• Install, configure, and maintain Windows, macOS, and Linux operating systems

• Install, update, and maintain software applications and drivers

• Set up and manage user accounts, access rights, and permissions

Asset Management

• Maintain accurate records of IT assets including desktops, laptops, and peripherals

• Ensure proper documentation, tracking, and lifecycle management of equipment

Network & Connectivity Support

• Assist with basic network troubleshooting (e.g. connectivity, printers, VPN access)

• Support wireless, LAN, and WAN environments where required

Collaboration & User Enablement

• Work closely with internal IT teams to resolve escalated technical issues

• Provide basic user guidance and support for new hardware or software deployments

Security & Compliance

• Ensure end-user devices comply with organisational IT security policies

• Perform regular system updates, patches, and basic security checks

Key Requirements

Education & Experience

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related discipline

• At least 5+ years in desktop support, IT support, or helpdesk roles

Technical Skills

• Strong working knowledge of Windows and macOS environments

• Familiarity with Active Directory, Group Policy, and Microsoft 365

• Basic understanding of networking concepts (DNS, DHCP, TCP/IP)

• Experience using remote support tools such as TeamViewer, AnyDesk, or SCCM

• Exposure to endpoint management tools (e.g. Intune, JAMF) is an advantage

Soft Skills

• Strong problem-solving and analytical abilities

• Good communication and customer service skills

• Ability to manage multiple tasks and work effectively under pressure

Preferred Certifications

• CompTIA A+ or Network+

• Microsoft Certified: Modern Desktop Administrator Associate

• ITIL Foundation