DESKTOP AND SYSTEM ADMIN SUPPORT ENGINEER
Responsibilities:
- Will be stationed at Client's office in Shenton Way area
- Working Hours : Monday to Friday 8.30am to 6pm, excluding Saturday and Public Holiday
- Provide:
- Level 1 Service Desk support to Corporate end-users on Desktop PC/Notebook PC/Peripherals/PDA, update software patches, basic AD knowledge and basic network problem (e.g. email, virus, network connectivity).
- Level 1 support and troubleshooting for M365
- Incident and Problem Management
- Monitoring of critical events and alerts
- Asset Inventory Management
- Infrastructure administration (Basic System admin tasks such as AD, Email, Wireless account creation/deletion)
- To assist in IT related projects or activities (e.g. upgrades, migration, changes, maintenance, relocation), as when required.
- Coordinate with equipment vendors or 3rd party suppliers to resolve IT problem/issues.
- Any other ad-hoc IT related assignment when required.
Requirements:
- At least a Diploma in Computer Studies/Information System/Information Technologies or its equivalent.
- Min. 1-2 years of relevant experience in IT Support position with trouble-shooting skills.
- Must be customer service-oriented, a team player, a fast learner and able to communicate with all levels.
- Technical knowledge in Windows OS, M365, Intune, MS Office Suite, Trend Micro and other common desktop applications.
- Experience in PC cloning, data backup and restoration, create master images, and documentation, etc.
- Experience in using Remote Access Tools, VPN, etc.
- Experience in SLA (Service Level Agreement) and SOP (Standard Operation Procedure) an added advantage.
- Experience in using Microsoft SCCM and ManageEngine ServiceDesk Plus (SDP) Ticketing software an added advantage.
- Candidates with MCP, or MCSE, or CCNA or its equivalent an added advantage.
- Able to communicate well in both English & Chinese to liaise with Chinese speaking associates.
