Our client is seeking a Desktop Engineer to provide Level 1/2 desktop support as the first point of contact for end users. You will be responsible for resolving a wide range of end-user computing issues, supporting device setup and migration and ensuring systems comply with operational and security standards.
This role involves client-facing, on-site support across multiple locations.
Key Responsibilities
- Provide troubleshooting and support for end-user computing platforms (hardware and software)
- Troubleshoot and resolve incident related to Microsoft OS, Office, Outlook, and end-user devices
- Perform data migration, device setup, and user onboarding
- Respond promptly to incidents and investigate escalated issues
- Deliver temporary workarounds and permanent resolutions
- Handle service requests related to end-user computing
- Monitor and ensure compliance with service level agreements (SLAs)
- Maintain system documentation, configurations, and asset records
- Liaise with vendors on hardware replacement and warranty matters
- Support hardware refresh cycles and device replacement projects
- Prepare service reports and recommend improvement actions
Qualifications
- Diploma or Degree in Information Technology, Information Systems, Electrical/Electronic Engineering, or equivalent
- 3-5 years of hands-on experience in desktop or end-user support
- Strong working knowledge of Microsoft Windows OS, Microsoft Office, and Outlook
- Good analytical and problem-solving skills with the ability to manage multiple priorities
- Strong customer service and communication skills
- Independent, proactive, and able to work with minimal supervision
- Able to build effective working relationships across teams and stakeholders
Samantha See
Personnel Registration Number: R22109255
EA License No: 91C2918
