Job Title : Desktop Engineer
Job Description -
- Provide desktop support troubleshooting to users reported Incidents and Service Request received for both walk-in counter users, and onsite roaming support -
- Perform troubleshooting for client platform related problems. -
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
- Provide timely status updates to relevant parties. - Provide good customer experience/service. -
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded. -
- Manage customer expectations and notify Team Lead in the event there is potential escalation. - Diligently update and track the progress of resolution in the ticketing system.
Qualifications
- Min Diploma in IT related fields - Min 1 year End user support experience, Desktop Engineer. - Knowledge in Windows OS, Macintosh, MS Outlook, mobile devices support.
