Desktop Administrator (L2 Support)

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally.

Microland's driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit www.microland.com for more details.

• Role: Desktop Administrator (L2 Support)
• Location: Singapore
• Must Have skills: Microsoft Windows, Office 365, and standard business applications, Laptop, Printer

Job Description

Role Summary:

• Provide L1/L2 support for hardware, software, and network issues
• Install, configure, and troubleshoot desktops, laptops, printers, and applications
• Support Microsoft Windows, Office 365, and standard business applications
• Manage user accounts, email, and access (Active Directory)
• Handle incidents and service requests through ITSM tools (e.g., SMAX, ServiceNow)
• Troubleshoot network connectivity, VPN, and basic server issues
• Coordinate with vendors for issue resolution
• Maintain IT documentation and asset inventory

(EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.