Key Responsibilities
Technical Operations & Leadership
- Oversee end-to-end technical operations, including infrastructure management, system administration, and managed services.
- Ensure high reliability, availability, and performance of IT systems and services.
- Monitor operational metrics, proactively resolve issues, and drive continuous improvement initiatives.
Team Management
- Lead and mentor a team of technical professionals across system administration, virtualization, storage, backup, and infrastructure.
- Foster a culture of collaboration, accountability, and learning.
- Set team goals, provide regular feedback, and conduct performance reviews.
Strategic Planning & Implementation
- Develop and execute strategies to optimize operations, enhance efficiency, and reduce costs.
- Align technical operations with business goals through collaboration with cross-functional teams.
- Evaluate and adopt emerging technologies to strengthen operational capabilities.
Incident & Change Management
- Oversee incident management to ensure timely resolution and minimal business disruption.
- Coordinate troubleshooting of complex issues with internal teams and vendors.
- Plan and execute system changes while mitigating risks and ensuring smooth deployments.
Disaster Recovery & Compliance
- Implement and regularly test disaster recovery plans to ensure business continuity.
- Ensure compliance with industry standards and regulations through audits and corrective actions.
Documentation & Knowledge Management
- Maintain clear documentation of systems, processes, and procedures.
- Promote knowledge sharing to enhance team efficiency and reduce operational risks.
