We are looking for a passionate and professional Deputy Director to join our Infrastructure & Service Management team.
Based in Singapore and reporting to the Director, Infrastructure & Service Management, the incumbent owns all aspects of Infrastructure Services and Operations, including planning, development, implementation, and ongoing maintenance. This role ensures that the IT infrastructure remains in optimal condition to effectively support Singapore Pools Business Operations. The incumbent will lead technical teams managing network infrastructure, server operating systems, server/storage, databases, backup and restore processes, BT resiliency, cloud infrastructure, and other related services. Additionally, the incumbent is accountable for optimizing budgets and expenditures associated with IT infrastructure operations. This position requires staying abreast of the latest IT trends and disruptions and recommending pertinent technologies to enhance business capabilities. A digital-first approach is essential, leveraging automation technologies and artificial intelligence to streamline services and operational workflows.
What You'll Do
- You will provide overall leadership and direction for Infrastructure Services & Operations teams, ensuring alignment to Business Technology and enterprise objectives.
- You will build and sustain long-term working relationships across departments and functions, promoting strong cross-team and cross-vendor collaboration.
- You will establish a clear operating model, defining roles, responsibilities, and accountability across infrastructure operations, and service management teams. Set clear performance targets at team and leadership levels, aligned to service availability, resilience, operational excellence, and cost efficiency.
- You will oversee the end-to-end employee management lifecycle for Infrastructure Services & Operations, including workforce planning and staffing decisions, performance management, and career progression and succession planning.
- You will ensure critical roles have identified successors and that institutional knowledge is systematically retained within the organization.
- You will actively identify capability gaps and guide hiring or upskilling strategies to address future operational and technology needs.
- You will provide direction on corrective actions where performance gaps exist, including coaching plans or role realignment.
- You will lead, coach, and mentor senior managers and team leads, fostering a high‑performance and learning-oriented culture.
- You will create an environment where personnel can develop and apply their skills to meet both individual career goals and departmental objectives.
- You will enforce and champion corporate, operational, and department standards, policies, and guidelines across all infrastructure and operations teams.
- You will define and own the strategic direction for Infrastructure Services & Operations, ensuring alignment with business strategy, Enterprise Architecture target state, Application and infrastructure blueprints.
- You will translate enterprise and BT strategies into clear, executable infrastructure and operations roadmaps, covering, Data centres (on prem and cloud), Core infrastructure platforms, Service management and operational tooling.
- You will ensure technology decisions balance between innovation, operational stability, and regulatory constraints.
- You will provide strategic oversight for end to end IT operations, ensuring infrastructure services are reliable, scalable, secure, cost optimised, and with high integrity.
- You will set strategic direction for Business Continuity and Disaster Recovery (BC/DR), data integrity, Infrastructure resilience and availability targets.
- You will define the vendor and sourcing strategy for infrastructure services and operations.
- You will act as the strategic counterpart to Security, Architecture, Governance and Compliance, and Business leaders, ensuring clear separation of accountability and strong operational governance collaboration.
- You will provide overall operational leadership for Infrastructure Services & Operations.
- You will ensure infrastructure services are planned, implemented, operated, and maintained to support mission‑critical business operations.
- You will own operational accountability for data integrity, service availability, reliability, and performance, ensuring infrastructure operates within agreed service targets.
- You will ensure operational readiness for new infrastructure deployments, platform upgrades and migrations and major business initiatives supported by infrastructure services.
- You will provide governance oversight for DR readiness, operational recovery capabilities and alignment between infrastructure, service management, and business continuity planning.
- You will enforce adherence to corporate, operational, and department standards, policies, and guidelines across all infrastructure operations teams.
- You will sponsor initiatives that improve data integrity, operational efficiency, service reliability, automation and standardisation of operations.
- You will be responsible for chairing the RCG group for the approval / rejection releases, ensuring high quality implementation, minimizing incident as the result of change/release plan.
Who You Are
- You have a Degree in Computer Science, Engineering, or related IT Discipline.
- You should have accumulated between 15-20 years experience within the IT sector. Within this period, at least 10 years must have involved the management of Infrastructure Services and Operations. Such depth of experience is essential to provide the capability to manage complex IT environments and to successfully lead large-scale infrastructure setup.
- You have a track record of 10 years in formal people leadership roles is expected. This should include managing managers, leading multi-disciplinary technical teams and involvement in performance management, succession planning, and organisational design.
- You must show experience in representing operations at executive or governance forums, making trade‑off decisions involving risk, cost, service impact, and compliance, taking ownership of outcomes across both vendors and internal teams.
- You have experience in at least one of the following environments is required: Regulated industries, mission‑critical or public‑facing systems, or 24×7 operational environments.
- You have strong leadership and people capability, ability to lead, coach, and motivate large technical teams, including senior managers and specialists.
- You have strong relationship building capability, including engagement with C level and senior business stakeholders.
- You are effective at managing performance, succession, and leadership development in mission-critical settings.
- You are able to assess infrastructure risks, trade‑offs, and operational impacts without being hands‑on.
- You are comfortable in making decisions with balance stability, cost, speed, and compliance.
- You are able to think in multi‑year horizons, shaping infrastructure and operations for future business needs.
- You are able to evaluate technology initiatives not just for technical merit, but for business value and risk posture.
- You are able to govern the effectiveness of operational processes, challenge operational models and drive continuous improvement across teams and vendors.
- You are able to manage complex vendor ecosystems and resolve performance or accountability issues at senior levels.
- You are accountable for cost‑optimised infrastructure services in supporting business operations including commercial negotiation to balance cost, service quality, and risk when making sourcing decisions.
- You are able to link infrastructure investments to business outcomes.
- You are able to work effectively with Security, Risk, and Compliance leaders while maintaining clear accountability boundaries.
- You are able to frame operational issues in terms of business impact, risk, and options, not just technical details, having clear, structured communication of complex infrastructure topics to non‑technical audiences.
Benefits
- Competitive salaries
- Flexi Benefits
- Staggered working hours
- Medical Insurance
- Corporate Mobile Plans
Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!
Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.
If you are interested, please send your resume to [Confidential Information]. We will reach out to shortlisted candidates for further career conversations.
