Deputy/Assistant Director, Banking Department II (1-Year Contract) (Part-time)

[What the role is]

The Monetary Authority of Singapore (MAS) is Singapore's central bank and integrated financial regulator. As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore's exchange rate, official foreign reserves, and liquidity in the banking sector. As an integrated financial supervisor, MAS fosters a sound financial services sector through its prudential oversight of all financial institutions in Singapore - banks, insurers, capital market intermediaries, financial advisors, and stock exchanges. It is also responsible for well-functioning financial markets, sound conduct, and investor education. MAS also works with the financial industry to promote Singapore as a dynamic international financial centre. It facilitates the development of infrastructure, adoption of technology, and upgrading of skills in the financial industry.

[What you will be working on]

We are looking for a service-oriented staff to assist in consumer complaints handling. You will need to possess the ability to craft clear and empathetic replies that addresses consumer concerns and identify possible control issues or unfair dealing in banks.

In addition, there may be ad-hoc projects assigned from time to time, which may involve the formulation or review of policies to promote sound risk management and best practices (e.g. fair dealing) in the financial industry.

[What we are looking for]

• Relevant experience of at least 3 to 6 years. Prior work experience in risk management, audit or compliance will be an advantage. For candidates with more experience (e.g. previously handled complaints in MAS), job position and responsibilities will be pegged accordingly.

• Proactive and self-motivated, with good written communication skills.

• Strong analytical skills with a demonstrated ability to work with supervision teams.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.