Debt Recovery Officer/ Credit Control Officer

Working Schedule:

• 5 days work week

• Office hours

Key Roles & Responsibilities:

1. Debt Recovery Activities

   • Contact debtors via phone, email, letters, and approved communication channels

   • Negotiate repayment plans and settlements in a professional and ethical manner

   • Follow up consistently to ensure timely recovery of outstanding debts

2. Case Management

   • Handle and manage assigned debt recovery cases

   • Review case details, contracts, and supporting documents

   • Update case status and maintain accurate records in internal systems

3. Field Recovery (If Required)

   • Conduct site visits to debtors premises when necessary

   • Deliver Letters of Demand and conduct face-to-face negotiations

   • Always adhere to legal, ethical, and regulatory guidelines

4. Compliance & Professional Conduct

   • Ensure all recovery actions comply with Singapore regulations and company policies

   • Maintain professionalism, confidentiality, and ethical standards at all times

5. Investigation & Skip Tracing

   • Assist in locating debtors through lawful investigation and skip tracing methods

   • Verify debtor information and assess recovery feasibility

6. Reporting & Documentation

   • Prepare recovery reports and progress updates for management

   • Document all communications and agreements accurately

7. Negotiation & Resolution

   • Work towards amicable resolutions without legal escalation where possible

   • Escalate cases for legal action only when necessary and with approval

Requirements:

• Strong communication and negotiation skills

• Firm but professional approach

• Resilient, persistent, and results-driven

• Ability to handle difficult conversations calmly

• Prior debt collection or recovery experience is an advantage (training provided)

Why Join Us:

• Performance-based incentives

• Professional training provided

• Career growth opportunities

• Ethical and compliant working environment