Job Requirements & Responsibilities:
- Minimum 1 year of hands-on experience in Data Centre Engineering Operations, including system monitoring, incident response, and routine maintenance.
- Possess a certification in Data Centre Facilities Operations or an equivalent qualification that demonstrates understanding of data centre infrastructure, safety, and operational standards.
- At least 3 years of proven experience in Application Helpdesk Support, providing technical assistance to users, resolving software/application issues, and ensuring customer satisfaction.
- Experience in monitoring tools, ticketing systems, and standard ITIL processes.
- Ability to perform regular health checks, coordinate preventive maintenance, and respond to infrastructure alerts.
- Strong troubleshooting skills with the ability to diagnose and escalate hardware, software, and network issues efficiently.
- Proficient in documenting incidents, solutions, and standard operating procedures (SOPs).
- Strong communication skills to liaise with cross-functional teams and external vendors.
- Willingness to work in rotating shifts, including weekends and public holidays, as required for 24x7 operations.
- A proactive and detail-oriented team player with a commitment to high service standards and continuous improvement.
