DC FieldOps Engineer (Shift Work)

Company Description Basis Bay is a B2B technology company serving long-standing blue-chip enterprise clients across multiple sectors, including financial and regulatory institutions. Established in 1996, the company operates in 22 countries and over 50 locations, delivering stable, robust platforms and critical premium infrastructure that clients rely on. Its flagship Green Data Centre in Cyberjaya, the first of its kind in Asia, is an industry benchmark for data center operations in tropical climates. Basis Bay owns several Tier II and Tier III data centers and operates a vendor-neutral model, with around 70 percent of customers coming from large multinationals and the financial services industry. The Group has received regional recognition for sustainability, including the Green Leadership Award for Southeast Asia and the Sustainability Award (Environment category) from the Dutch Business Council.

Role Description The L1–L2 Smart Hands Engineer (Shift Work) is a full-time, on-site role based in Singapore. This role involves providing hands-on support in the data center, including installing, racking, and cabling equipment; performing basic hardware checks; and assisting with troubleshooting under remote guidance from senior engineers.

The FieldOps Technician is responsible to:

1. Loopback Testing and Circuit Audits: Techs will perform loopback testing and circuit audits as per the project requirements.

2. Loopback Testing Scope of Work:

• Identify all network circuits that require loopback testing

• Set up test equipment to simulate traffic on each circuit

• Perform loopback testing on each identified circuit

• Isolate and troubleshoot any faults or issues detected during loopback testing

• Document all test results, including any faults or issues found

3. Circuit Audits Scope of Work:

• Conduct a physical inspection of all network circuits

• Verify that all network devices are properly configured and connected to the correct circuits

• Test the signal quality of each circuit

• Document all audit findings, including any discrepancies or issues found

• Remediate any issues found during the audit

4. Shift Work: Shift work is required, overtime and weekend work be available, as needed.

5. Safety Briefings: Conduct regular safety briefings to ensure techs are aware of potential hazards and follow safety protocols. 

Qualifications

• Ability to work at heights, off ladders, in confined spaces.
• Lift up to 50 pounds and move up to 75 pounds.
• Good color vision, ability to read small print, and recognize audible signals.
• Foundational knowledge of IT infrastructure (servers, storage, networking) and data center operations, with hands-on experience in cabling, racking, and basic hardware support.
• Ability to perform L1–L2 troubleshooting for common hardware and connectivity issues, including following runbooks and escalation procedures.
• Comfort working in a shift-based environment, with flexibility for night, weekend, and holiday shifts, and strong time management skills.
• Good communication skills to interact with customers and internal teams, and clear documentation skills for incidents, changes, and inventory.
• Attention to detail and adherence to safety, security, and compliance protocols in a data center environment.
• Relevant technical certification or course work (e.g., basic networking, hardware, or data center operations) is an advantage.
• Previous experience in a data center, NOC, or field support role is beneficial but not mandatory.
• PR/SG Citizen are preferred.
• Can start immediately.

Experience:

● Preferred in testing and troubleshooting MMF & SMF systems (OTDR & PMLS).

● Preferred 1-3 years of fiber experience.

● Preferred data center installation experience.

● Preferred mechanical and fusion splice experience.

●Proficient with trade tools including screwdrivers, torpedo level, tape measure, snips, pliers, hammer, wrench set, cable stripper, flashlight, gloves, punch tool, tone set, crimp tool, and Krone/3M/BIX tools.

Education:

• Diploma, Advanced Diploma, Bachelor's degree in Electrical Egineering, IT, Network, or a related field.

• Professional certifications in IT infrastructure, sustainability (e.g., CISSP, PMP, or Green IT certifications) are an advantage.