Day 2 Operations DevSecOps Tech Lead

Role Overview

We are seeking an experienced Day 2 Operations Tech Lead to join our Public Sector Data & AI practice. In this role, you will lead a team of consultants responsible for the ongoing operations and continuous improvement of enterprise data and AI platforms deployed on Red Hat OpenShift Container Platform (OCP) within a government data center environment.

You will serve as the primary technical authority for Day 2 operations across a multi-solution landscape, overseeing day-to-day service delivery while mentoring your team and engaging directly with client stakeholders to ensure SLA commitments and platform health are consistently met.

Key Responsibilities

Technical Leadership & Day 2 Operations

-      Lead and oversee all Day 2 operations activities, ensuring platform stability, performance, and availability in line with agreed SLAs

-      Serve as the primary technical escalation point for service requests (SRs), change requests (CRs), incidents, and problems

-      Oversee the timely assessment, scheduling, and execution of CVE patches and platform upgrades, ensuring compliance with client security policies

-      Establish and enforce operational runbooks, playbooks, and SOPs for all managed solutions

-      Drive identification and remediation of technical debt, performance bottlenecks, and operational risks

User & Access Management

-      Oversee end-to-end user onboarding and offboarding processes across all managed platforms, ensuring access provisioning and deprovisioning are completed accurately and within agreed timelines

-      Ensure onboarding/offboarding activities comply with client identity and access management (IAM) policies and security requirements

Team Management & Delivery

-      Lead, mentor, and develop a team of Day 2 operations consultants, fostering a culture of technical excellence and accountability

-      Plan and manage team workload allocation across SRs, CRs, patching cycles, and proactive maintenance activities

-      Coordinate with project delivery teams to ensure smooth handover of new solutions into steady-state operations

Client Engagement & Governance

-      Act as the primary Day 2 technical point of contact for client stakeholders.

-      Prepare and present operational health reports, incident post-mortems, and service review materials to client leadership

-      Participate in stakeholder meetings and ensure all changes adhere to client governance and change management requirements