Data Privacy Operations Manager

The Data Privacy Manager will be responsible for the day-to-day operational aspects of data privacy, including handling data subject requests, managing privacy impact assessments and supporting incident response.

Data Subject Rights Management

• Manage and ensure timely response to privacy enquiries and complaints from various sources

Privacy Impact Assessment (PIA) and Third Party Assessments

• Coordinate and trigger PIA for new and existing projects, products and services
• Perform annual PIA certification exercise to ensure that PIA is kept up to date and reviewed on a regular basis
• Participate in governance forums on third parties and be accountable for ongoing assessment
• Prepare response on questionnaires from external parties for privacy assessment

Data Breach Incident Management

• Attend and collate information on tech and non-tech privacy incidents for assessment by L2
• Lodging/reporting of data breach to Group Privacy

Gap Assessments

• Perform gap assessment on regulatory changes

Risk Control Self-Assessment

• Perform Privacy RCSA and scenario analysis as 1st line owner

Training and Awareness

• Formulate and maintain privacy training materials to staff and agents
• Work with relevant stakeholders to ensure smooth implementation and completion of privacy training
• Prepare and circulate privacy awareness materials

Audits

• Coordinate and facilitate privacy related audit
• Ensure timeliness in closure of audit items

Reporting

• Prepare and submit privacy related metrics to various stakeholders

Privacy Champion Program

• Execute privacy champion program within the company

Other Matters

• Work closely with L2 data privacy team to ensure compliance with local privacy law (i.e. PDPA) and Group Privacy Policy
• Facilitate and coordinate privacy solution implementation within company
• Stay up-to-date on evolving privacy regulations, conduct regulatory gap analysis, and provide guidance to the organization on adapting to new requirements
• Work closely with manager to achieve team and company objectives, including completing assigned tasks