Data Center Operations- Tuas

Data CenterOperations

We arelooking for a reliable and technically skilled Smart Hands Engineer to join ourteam and support data center operations in Singapore. In this role, you'll bethe on-site partner to our L2/L3 engineering teams, providing hands-on supportfor hardware, network, and system-related activities within our Internet DataCenter (IDC) environment.

You'llbring foundational knowledge of systems and networking (Windows/Linux and basicnetworking concepts) and demonstrate strong coordination, troubleshooting, andexecution skills to help us deliver exceptional service to our clients.

KeyResponsibilities

DataCenter Operations & Support

Provide24x7 remote support coordination and dispatch for onsite smart hands activities
Act as the first-level physical support for L2/L3 engineering teams
Execute tasks based on remote instructions with accuracy and timeliness

Hardware& Infrastructure Management

Performhardware installation, racking, stacking, and cabling
Handle equipment decommissioning and disposal processes
Conduct firmware upgrades, patching, and hardware replacements

Monitoring& Incident Response

Monitorpower, environmental, and infrastructure alerts
Perform initial troubleshooting, escalation, and reporting
Ensure adherence to incident management and escalation procedures

FacilitiesCoordination

Workclosely with facility teams to manage:

Powermanagement
HVAC systems
Physical security controls

Inventory& Asset Management

Maintaininventory of spare parts, consumables, and equipment
Perform asset tagging, logging, and tracking of data center assets
Ensure accurate documentation and inventory audits

Vendor& OEM Coordination

Liaise withOEM vendors (e.g., Dell, HP, Cisco) for:

RMAprocessing
Diagnostics and troubleshooting
Support vendor visits and onsite interventions

RemoteAccess & Virtualization Support (as required)

Manage andsupport remote console tools (iLO, iDRAC, IPMI)
Provide basic support for hypervisor platforms:
- VMware
- Hyper-V
- KVM

RequiredSkills & Qualifications

TechnicalKnowledge

Basicknowledge of:
- Operating Systems: Windows, Linux
- Networking: TCP/IP, cabling, switching basics
Hands-on experience in data center environments (preferred)
Familiarity with server hardware and rack infrastructure
Understanding of remote management tools (iLO, iDRAC, IPMI)

CoreCompetencies

Strongtroubleshooting and communication skills
Ability to follow SOPs and work under remote supervision
Willingness to work in 24x7 shift environments
Attention to detail
Reliability and accountability
Strong coordination and teamwork
Ability to work under pressure in critical environments