Hardware & Network Operations
- Install, configure, and deinstall enterprise servers and network devices (e.g., routers, switches, firewalls, console servers, optical transport equipment).
- Perform troubleshooting on cabling, powering up/down, and handoff to internal teams.
- Conduct hardware break/fix activities, including replacement of Field Replaceable Units (FRUs), optics, network line cards, supervisor cards, chassis hardware, and other modular components.
- Troubleshoot and resolve hardware, network link, device, and configuration issues, isolating and fixing problems on-site.
- Test, clean, and troubleshoot fiber optic, copper, and telecom cables trace and isolate cables through patch panels.
- Use internal automation tools, scripts, and software to configure, monitor, and repair network equipment.
- Schedule and perform network maintenance, repairs, and upgrades while minimizing impact on production systems.
- Manage Return Merchandise Authorization (RMA) processes, including creating RMA requests with vendors, coordinating replacements, and tracking defective and replacement parts.
Minimum Qualifications
- 1- 2+ years of experience in computer hardware, networking, and troubleshooting.
- Strong technical background in server and network hardware, including routing and switching technologies and protocols.
- Experience with enterprise/service provider network hardware platforms (e.g., Juniper, Cisco, Arista).
- Proficiency in Linux OS, CLI navigation, and industry-standard troubleshooting tools and methodologies.
- Excellent problem-solving, analytical, verbal, and written communication skills.
- Ability to work effectively in a fast-paced, dynamic environment and collaborate with cross-functional teams.
