Data Center Operations Support

DATA CENTER OPERATIONS SUPPORT

RESPONSIBILITY

Infrastructure Management:

. Monitor and maintain critical infrastructure including power systems (UPS, PDUs), cooling systems, and fire suppression systems

. Conduct regular environmental monitoring checks (temperature, humidity, water leakage)

. Coordinate with vendors and teams for infrastructure issue resolution

. Support facility maintenance activities and equipment installations

. Maintain cable management and facility organisation

. Ensure facility cleanliness and operational readiness

Physical Security:

. Monitor and manage access control systems and CCTV operations

. Handle visitor management and escort duties

. Maintain security logs and access records

. Ensure compliance with physical security policies

. Report security incidents and anomalies

IT Operations:

. Monitor IT systems health and performance

. Perform basic troubleshooting and system administration tasks

. Support backup operations and disaster recovery procedures

. Process service requests and support incident management

. Assist with change management activities

. Monitor security alerts and perform basic security checks

. Support user access management

Documentation & Reporting:

. Maintain facility layout and infrastructure records

. Update system and operational documentation

. Track IT and infrastructure assets

. Log activities and incidents

. Generate regular operational reports

. Keep maintenance records current

EXPERIENCE AND SKILLS NEEDED

Qualifications:

. Diploma/Degree in IT, Facilities Management, or related field
. Experience in IT operations or data centre operations

. Understanding of infrastructure systems and IT operations

. Knowledge of security principles and compliance requirements

. Strong problem-solving and analytical skills

. Excellent communication and coordination abilities

. Ability to work in shifts or respond to emergencies when required

Desired Certifications:

. ITIL Foundation

. Data Centre Operations certification

. Basic IT infrastructure certifications

. Security awareness certification