The primary responsibility is the coordination of remote hand service and together with monitoring of the maintenance of records.
The secondary responsibility is as a backup to the current team executing the rest of the responsibilies enumerated here.
Conduct regular patrols and inspections of the power supply and HVAC systems within the data center.
Perform scheduled preventative maintenance tasks to ensure the optimal functioning of the data center infrastructure.
Perform remote hands services include tasks such as securing cabling, checking port numbers, observing, or reporting indicators on equipment, rudimentary observation of the environment, and server reboots.
Respond and deal with emergency events in daily operation.
Manage and oversee the Building Management System (BMS), promptly addressing and responding to any generated alerts.
Respond to issues and provide timely update, and escalation.
Handle routine alarms and faults of power supply and distribution devices and HVAC systems.
Maintain & update the relevant operation records, maintenance records, accident handling records and shift handover records.
Maintain the environment cleanliness and temperature and humidity.
Manage the safety appliances and instrumentation tools.
Provide escort to visitors/ technicians to the Data Center room and witness the works that been carried out in the Data Center room.
Ensure all the compliance of all regulatory laws and company guidelines are met.
Requirements:
Min of 1 year working experience in Data Center operations/ Data Center facilities maintenance.
Diploma or Degree in Computer science, IT systems, Electrical Engineering or any related field.
Have experience with supporting Data Centre related change and incident tickets.
Adept with coordinating with multiparty stakeholders.
Good understanding and hands-on experience on daily Data Center operations.
Good level of understanding of Data Centre ecosystem e.g. power, cooling, temperature, humidity, fire prevention etc.
Good level of experience in Capacity review e.g. rack assignment for equipment onboarding.
Good level of experience in Physical Security operations (e.g Keys and access cards management, and Physical Access).
Good level of experience in Rack and Stack.
Good understanding and knowledge in data cabling, i.e. structured cabling, and patching is added advantage.
Have experience with inventory management. i.e. Nlyte is added advantage.
Proficient in Microsoft Office (Excel, Word and PowerPoint).
Proficiency in English for communication with business partners.
Proficiency in local languages is added advantage.
Able to work rotating shifts, including weekends and public holidays.
