JOB SUMMARY
The food and beverage crew is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffees and beverages. The F&B crew fulfills any other duties the caf manager assigns and represents dal.komm COFFEE in a professional manner.
RESPONSIBILITIES
- Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
- Sells and serves drink and food items to customers.
- Educates customers by presenting and explaining the coffee drink menu
- Answers customer questions regarding coffee, drinks preparation, and product freshness.
- Competently prepares and sells coffee drinks by following prescribed recipes and preparation techniques for espresso-based drinks
- Generates revenues by attracting new customers through defining new and expanded services and products
- Maintains inventories by replenishing coffee bean supply, maintaining supplies, pastries, and cookies, specialty drinks for coffee bar
- Perform data entry of stock inventories in a timely manner
- Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs
- Maintains safe and healthy work environment by following organisation standards and sanitation regulations
- Updates job knowledge by participating in educational opportunities such as through participating in retail trade and food service publications
- Provide training to staff in accordance to company training guide and manuals
- Enhances brand reputation by accepting ownership for accomplishing new and different requests such as exploring opportunities to add value to job accomplishments
- Report to Operation Manager on any operational inconsistencies
- Manage the social marketing aspects to promote Dal.Komm branding
- Perform other ad hoc duties as assigned.
REQUIREMENT
- Possessed basic hygiene course certification.
- Excellent communication and interpersonal skills.
- Customer service focused and solution-oriented.
- Maintain positive company morale and professional attitude.
- Punctual and responsible.
- Desire to constantly learn and grow professionally.
- Must be able to work overtime, as needed.
- Must be able to work on weekends and Public Holidays.
- Must be able to travel to work overseas if required.
- Must maintain personal hygiene at all times.
