Description
We are seeking a highly skilled DaaS Engineer GAC to join our team. The ideal candidate will have 3-6 years of experience in the job market context of SEA, with expertise in Google Admin Centre. The DaaS Engineer GAC will be responsible for the implementation, maintenance, and support of our cloud-based solutions, ensuring their optimal performance and availability.
Job Responsibilities:-
- Provide L2 technical support and advice to users on systems-related issues or queries
- Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g Google Admin Centre , Lightspeed
- May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management
- Provide technical support for multiple customer environments on End User Devices operations
- Provide support for Windows / Apple / Android & Chromebook operating systems (OS), end-users software and applications
- Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
- Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation
- Provide support to project implementation and documentation.
- Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach
- Work closely with Project Manager to deliver high quality project implementation
- Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune / Jamf environment
- Any ad-hoc duties as assigned
Job Requirements:-
- At least Diploma in any IT related courses
- At least 3 - 5 years of IT experience. ICT experience in providing end user devices support /migration / implementation.
- Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)
- Familiarize with endpoint device management tools:
- On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS oMDM products – Google Admin Centre / Lightspeed / Blocksi
- Familiarize with endpoint devices operating system (OS). Windows 10/11, MacOS, iOS, Chromebook and Android
- Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment
- To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc
- To have Apple Device Support certification.
- Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)
- Basic programming knowledge e.g. PowerShell and Visual basic scripting
- Office Productivity tools for writing and presentation skills needs.
- Knowledge of IT lifecycle management
- Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
