About the Role
We are looking for a Cybersecurity Service Management Lead to oversee the delivery, performance, and continuous improvement of cybersecurity operations services. This role suits a security professional with broad exposure across security domains and strong service governance capabilities. The focus is on managing outcomes, vendors, and service performance-not handson SOC work.
Key Responsibilities
Service & Operations Leadership
- Manage endtoend delivery of cybersecurity services with consistent performance.
- Oversee daytoday security operations, including SOC, engineering, and platform services.
- Drive operational governance, reporting, and service performance reviews.
Vendor & Partner Management
- Lead vendor oversight, performance tracking, and SLA compliance.
- Serve as the escalation point for service delivery issues.
- Ensure service providers deliver accurate metrics, documentation, and improvements.
Stakeholder & CrossFunctional Engagement
- Partner with IT, engineering, and business teams to integrate security services effectively.
- Translate technical requirements into actionable work items.
- Prepare and deliver executivelevel reports, updates, and presentations.
Project & Change Delivery
- Drive security operations projects, enhancements, and transformation initiatives.
- Coordinate with internal and external teams to deliver improvements.
- Support integration of security services into broader ITSM processes.
Service Management & Governance
- Apply ITIL/ITSM practices to manage service lifecycle, incidents, changes, and requests.
- Support alignment of security services with enterprise service frameworks.
- Lead continuous improvement and operational maturity efforts.
What We're Looking For
MustHave Experience
- 7+ years in cybersecurity, security operations, or IT service management.
- Inhouse operational experience (not purely vendor/consulting).
- Broad understanding across multiple cybersecurity domains.
- Proven ability to manage vendors, SLAs, and service outcomes.
- Strong capability to drive delivery via others (even without direct reports).
Key Skills
- Excellent communication and presentation skills.
- Strong project management and organisational abilities.
- Ability to articulate security requirements clearly to technical teams.
- Working knowledge of ITSM concepts (theoretical level is sufficient).
NicetoHave
- Experience with service delivery in midtolarge enterprises.
- Exposure to SOC operations, cloud or infrastructure environments.
- Experience maturing or scaling operations functions.
Who Will Succeed in This Role
- A broadskilled jack of all trades security professional.
- Someone seeking a growth role with future leadership opportunities.
- A problemsolver who can work independently and deliver results.
- A strong communicator who can present well and follow through with accountability.
Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.
