Lead the overall day-to-day work of security platforms and supporting infrastructure located at customer sites in ensuring operational tasks are executed and issues are rectified in accordance with the established policies, procedures and processes
Function as the single point-of-contact for all operations related matters to the Customer
Oversee and coach a small team of operations engineers
Develop and continually update the framework, procedures, processes and documentation for operations in accordance with customer requirements and best practices.
Ensure operational reports (periodic and ad-hoc) are delivered accurately and timely.
Ensure strict compliance to the agreed operational SLA.
Review, approve and execute Service Requests submitted by the customer within the agreed timeline
Track and improve operational metrics
Identify and manage service delivery risks and implement mitigation
Deliver a positive security outcome to drive customer satisfaction, retention and growth.
Requirements
Degree in Computer Science, Information Systems, Cyber Security or related discipline
6 or more years of professional work experience in operations of IT infrastructure and/or cyber security projects
Broad knowledge of infrastructure and system management, and service management based on the ITIL framework
Proven experience in cyber security operations especially in public sector is advantageous
Project management, stakeholder management, interpersonal and communication skills (verbal and written).
Ability to lead a team to manage and prioritize multiple tasks
