Cyber Security Consultant

Key Responsibilities

System Monitoring and Reliability Management

Proactively monitor and refine system alerts and thresholds to reduce false

positives and enhance detection accuracy

Implement and maintain comprehensive monitoring solutions to ensure early

identification of potential issues

Optimise system performance and reliability through continuous monitoring and

preventive maintenance

Develop and maintain monitoring dashboards to provide real-time visibility into

system health

Incident Response and Resolution

Lead rapid response efforts for security incidents, system outages, and

performance issues

Collaborate effectively with cross-functional teams, vendors, and external partners

to resolve complex technical problems

Coordinate incident response activities to minimise downtime and service

disruption

Escalate critical issues appropriately whilst maintaining clear communication with

stakeholders

Security Operations and Compliance

Partner closely with Security Operations Centre (SOC) teams during threat

investigations and security incidents

Support compliance audits and ensure adherence to regulatory requirements and

security standards Implement and maintain security controls across infrastructure and applications

Monitor security events and assist in threat detection and analysis activities

Root Cause Analysis and Continuous Improvement

Conduct thorough root cause analysis of critical incidents using performance

analytics and forensic techniques

Identify systemic issues and implement preventive measures to enhance system

resilience

Analyse historical data and trends to predict potential issues and recommend

proactive solutions

Drive continuous improvement initiatives based on incident patterns and system

performance metrics

Configuration and Data Management

Support implementation and maintenance of Configuration Management Database

(CMDB) systems

Ensure data accuracy and integrity across all configuration items and system

documentation

Support IT service management platforms to improve asset visibility, automate

workflows, and strengthen governance and compliance

Maintain up-to-date asset inventories and system configurations

Streamline operational processes through effective configuration management

practices

Knowledge Management and Documentation

Develop and maintain comprehensive incident response procedures and technical

documentation

Create and update knowledge base articles for common issues and resolution

procedures

Facilitate knowledge transfer sessions and training for team members

Establish standardised processes and best practices for incident handling

Analytics and Reporting

Generate regular reports on system performance, security metrics, and operational

efficiency

Identify trends and patterns in system behaviour to support proactive management

Present findings and recommendations to management and technical teams

Required Qualifications

Tertiary qualification in Computer Science, Information Technology, Cybersecurity,

or related field with additional professional certifications

Minimum 5+ years of experience in system administration, cybersecurity, or IT

operations

Experience with incident response and operations centre environments

Preferred Qualifications

Professional certifications such as ITIL, ServiceNow, CompTIA, Cisco, Microsoft, or

equivalent

Strong knowledge of ServiceNow platform, its various modules (such as CMDB,

ITOM, ITSM, GRC) or similar tools

Familiarity with AI/ML applications in IT operations (e.g. anomaly detection,

predictive maintenance, intelligent automation) will be advantageous

Experience with automation and orchestration tools