CXCT Adoption Leader, East Asia

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are looking for a Customer Experience & Commercial Transformation (CXCT) Adoption Leader, East Asiar to make an impact!

Mission (About the Role)

The CXCT Adoption Leader East Asia will be the linking pin between the CXCT global upstream organization and the downstream Zone/Country operations teams. He/she acts as a funnel to ensure the operations have only one main stakeholder to sync up with, while dealing with a larger more complex CXCT organization in the background

What will you do

1) CXCT SPOC for operations senior leaders, ensuring CXCT is an easy to work with function for the operations.

2) Assessing operations capabilities and competencies around CXCT battlegrounds, based on deep understanding of local market conditions.

3) Defining the annual CXCT operations strategy for new deployments and run improvements, resulting in handshakes on what will be invested for which country with the domains.

4) Ensure operational activation plans are in place to drive the adoption of tools, guidelines, policies, and other supportive investments.

5) Change agent for transformative CXCT topics at operations level, embedding new ways of working, influencing blueprints and ensuring key battleground resourced are properly allocated in the countries.

6) Performance Monitoring for CXCT adoption indicators (KPIs) that have been signed off during the business case.

What qualifications do you need

Minimum 8-year experience in commercial operations and/or commercial transformative roles, with a proven track record of enabling growth and transformation in multi-cultural environments.

Proven track record in building and managing high-performing commercial and or channel marketing teams that are able to influence and direct local teams to adopt new tools and ways of working.

Strong understanding of electrical distribution industry and (digital) go-to-market models.

Strong affinity and understanding of what Customer Experience entitles and how tools and platforms can be leveraged to measure and improve the customer experience.

Ability to leverage a matrix organization to understand, prioritize, support and invest, based on your pitch, requiring excellent communication and interpersonal skills