Search by job, company or skills

E

CX strategy consulting, A/SA, Consulting

EY
Singapore
4-8 Years
Save
  • Posted 16 days ago
  • Be among the first 20 applicants
Early Applicant
Quick Apply

Job Description

Your Key Responsibilities: 

  • Collaborate with clients to define and develop their CX strategy and objectives.
  • Conduct user research to gather insights into customer needs, behaviors, and pain points.
  • Design and map customer journeys to identify opportunities for improvement and innovation.
  • Facilitate workshops and brainstorming sessions using Design Thinking principles to generate creative solutions.
  • Analyze data and feedback to inform CX strategies and recommendations.
  • Work closely with cross-functional teams to ensure the successful implementation of CX initiatives.
  • Provide mentorship and support to junior team members in their professional development.
  • Stay informed about industry trends and best practices in customer experience and consulting.

Skills and attributes for success:

  • Bachelor's degree in Business, Marketing, Design, or a related field
  • Proven experience in consulting, with a focus on CX strategy, customer journey design, and user research.
  • Strong understanding of Design Thinking methodologies and user-centric innovation processes.
  • Excellent analytical and problem-solving skills, with the ability to synthesize complex information.
  • Exceptional communication and interpersonal skills, with the ability to engage stakeholders effectively.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Relevant certifications (e.g., CX certification, Design Thinking certification) are a plus.

More Info

Job Type:
Permanent Job
Industry:
Accounting
Role:
Other Roles
Function:
Others
Employment Type:
Full time

About Company

EY

Job ID: 120644553

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Jobs in Top Cities
Popular Jobs
Last Updated: 30-06-2026 04:22:21 AM
Homejobs in SingaporeCX strategy consulting, A/SA, Consulting

Similar Jobs

Consulting - Oracle ERP Finance Manager

pwc singapore
Singapore

Skills:

fit gap analysis , Integration, Testing, Gl, Data Migration, AP, Requirements Gathering, AR, Solution Design, Procurement, Supplier Management, functional configuration, Projects, Training, Approvals Management, OTBI functionality, data schemas, ERP Financial Procurement modules, Tax Subledger accounting, Invoice Scanning, Matching Expenses, Oracle ERP Cloud, post ‘go live’ support

Manager, People Consulting

ernst & young advisory pte. ltd.
E
Singapore

Skills:

change management, capability development, Manpower Planning, HR operating and delivery models, competency modelling, Organizational Development, HR process improvements, Communications, organization re-structuring, Stakeholder Engagement, rewards strategy design, cultural alignment, performance management, leadership alignment

Management Consulting Consultant/Manager (SAP Change Lead APAC)

Accenture
A
Singapore

Skills:

change impact analysis , Change management, Finance tools, SAP S4, Organization recommendation, Data and GenAI, Business Acumen, Change planning, Training execution, Executive engagement, Digital adoption, Erp Implementation

Senior Consultant, Insurance Consulting

abeam consulting (singapore) pte. ltd.
A
Singapore

Skills:

Data Analytics, Functional Specifications, Gap Analysis, User Stories, Requirements Gathering, Solution Design, Digital Transformation, Analytical Thinking, digital distribution, structured problem-solving, Business Analysis, operational transformation, regulatory frameworks, workflow automation, Stakeholder Management, current-state assessment, insurance domain knowledge, customer portals, core system implementations, process maps

FS Consulting, Insurance Strategy, Operations and Transformation (Senior Associate / AM)

KPMG Singapore
Singapore

Skills:

change management, User Stories, requirement gathering, Excel, GenAI, stakeholder interviews, Data Analysis, Project management, Powerpoint, Business Analysis, functional requirement documents, market research, User Testing