Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.
Key Responsibilities:
- Maintains subject matter expertise in the Customer Experience technology domain.
- Supports the closure of sales based on technology domain knowledge.
- Addresses the technology conceptual challenges during the sales process.
- Maintains a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients.
- Maintains awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market.
- Works with relevant technology vendors and ensures a deep understanding of their solutions and how they can contribute to our own solutions set.
- Engages and interacts with clients to uncover and understand client business goals and articulates the solution/deliverables that the client requires, as opposed to the products that they need to buy.
- Prepares and conducts client workshops, presentations and establishes relationships with multiple client stakeholders and secures deals with clients to achieve assigned sales quotas and targets.
- Uses understanding of the client's business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client's need.
- Identifies and acts on new sales opportunities within an account and works with the sales teams to drive them to closure.
- Pursues and lands qualified leads identified by the client managers and other lead generation sources.
- Executes on the sales strategy and supports the wider territory sales plan, defining own plan for the solution to ensure that sales target is achieved.
- Develops and maintains clear account plans for appropriate clients and targets.
- Identifies, assesses and highlights client risks that could prove detrimental to the client's organization and credibility.
- Partners with internal teams to ensure the scope of work and proposals are tracked and managed.
- Uses sales methodologies and tools such as opportunity plans, and account plans to drive the sales process.
- Develops and implements an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders.
Knowledge and Attributes:
- Seasoned demonstrated success in achieving and exceeding sales and financial goals.
- Seasoned in developing and encouraging meaningful customer relationships up to senior leadership level.
- Seasoned proficiency in delivering engaging sales presentations.
- Seasoned proficiency in team selling approach.
- Seasoned knowledge of competitors and ability to apply competing successful sales strategies.
- Ability to define sales strategy coupled with seasoned sales solution capabilities.
- Client-centric approach with ability to understand customer problems and find best-fit solutions.
- Flexible to adapt quickly to short, new missions or urgent deadlines.
- Seasoned negotiation abilities to craft solutions that are beneficial to customers, partners, and organization overall.
- Close attention to maintaining up to date, accurate sales forecast and close plans.
- Seasoned business acumen.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in information technology/systems or sales or a related field.
- SPIN and / or CX Solution Selling certification(s) preferred.
- Relevant technology example like Conversational AI,and vendor certification(s) preferred.
Required experience:
- Seasoned sales experience in a technology or services environment.
- Seasoned understanding of IT Managed Services environment.
- Seasoned experience of solution-based selling with a proven track record of sales over-achievement.
- Seasoned experience in selling complex customer experience technology solutions and services to senior level clients.
- Seasoned experience in resolving a wide range of issues in creative ways to meet targets and objectives.
- Seasoned experience in networking with senior internal and external people in the specialist area of expertise.
