Role Summary
We are seeking an experienced Cutover & Readiness Manager to lead the planning, coordination, and execution of technology cutovers across multiple implementation waves. This role is responsible for ensuring all deployment activities are delivered in a controlled, repeatable, and low-risk manner, while driving operational readiness, business readiness, hypercare support, and successful transition into Business-as-Usual (BAU) operations.
Working closely with project managers, technology teams, business stakeholders, and operational support teams, you will orchestrate end-to-end cutover planning, readiness assessments, execution governance, and post-implementation support to ensure successful delivery of complex technology transformation initiatives.
Key Responsibilities
- Define and manage the overall wave delivery approach, including implementation scope, sequencing, dependencies, entry and exit criteria, and deployment schedules.
- Develop, maintain, and govern integrated cutover plans and detailed runbooks for each implementation wave, consolidating activities across multiple workstreams and technology domains.
- Coordinate and lead cutover rehearsals, validating deployment activities, dependencies, rollback procedures, and operational readiness prior to production implementation.
- Manage the Cutover Command Centre during deployment windows, coordinating cross-functional teams to ensure timely execution of implementation activities and issue resolution.
- Drive operational readiness by ensuring support models, monitoring capabilities, system access, communication plans, incident management processes, and support resources are fully established before go-live.
- Develop and present wave readiness assessments, including go/no-go recommendations, operational readiness status, cutover readiness, key risks, issues, and mitigation plans to project governance forums and senior stakeholders.
- Coordinate hypercare planning and execution to ensure appropriate post-implementation support, issue management, and service stabilization following each deployment wave.
- Ensure successful transition to Business-as-Usual (BAU) operations through structured handover processes, including operational documentation, acceptance criteria, knowledge transfer, and support readiness.
- Monitor implementation risks, dependencies, and critical milestones, proactively escalating issues that may impact deployment timelines or operational stability.
- Collaborate with Project Management Office (PMO), Technology, Infrastructure, Application, Business, Operations, and Vendor teams to ensure aligned execution across all deployment activities.
- Continuously improve cutover methodologies, governance processes, templates, and operational readiness frameworks to support future implementation waves.
Requirements
- Bachelor's Degree in Information Technology, Computer Science, Business, Engineering, Project Management, or a related discipline.
- Minimum 5 years of experience in Cutover Management, Release Management, Technology Project Management, Implementation Management, or Technology PMO within large-scale technology transformation programmes.
- Proven experience planning and managing complex technology cutovers involving multiple applications, infrastructure components, business units, and implementation waves.
- Solid understanding of cutover planning, release management, deployment governance, operational readiness, and production implementation processes.
- Experience coordinating cross-functional teams across Technology, Infrastructure, Operations, Business, and Vendor organizations during critical deployment windows.
- Experience leading cutover rehearsals, command centre operations, hypercare support, and post-implementation transition activities.
- Solid understanding of IT Service Management (ITSM) principles, operational support models, incident management, change management, and Business-as-Usual (BAU) handover processes. .
- Professional certifications such as Project Management Professional (PMP), PRINCE2, ITIL Foundation, Certified ScrumMaster (CSM), or equivalent are good to have.
Interested candidates may send in their resume and cover letter directly to [Confidential Information] (R1434374), stating the position as the subject title in the email.
Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy
