Customer Support

We are seeking a Customer Support to provide operational support to our clients in Japan. This role will involve direct communication with Japanese clients and our accounting department in Japan, as well as coordination with our offices in other countries. The ideal candidate will be detail-oriented, proactive, and comfortable working with numbers and systems in a fast-paced environment.

Key Responsibilities

• Process client requests from Japan for billing modifications and issue revised invoices accordingly
• Liaise with offices in other countries to coordinate operational tasks
• Perform various related operational duties to support the smooth delivery of services

Requirements

• Native-level business Japanese proficiency (required for communication with Japanese clients and the accounting department in Japan)
• Strong teamwork and interpersonal communication skills
• Proficiency in MS Office, especially Excel (basic functions)
• Comfortable using new systems and tools
• Strong numerical aptitude and attention to detail