WhatsApp: +65 90820021 (Kyler)
Email: [Confidential Information]
- Working Days: Monday - Friday, 8.30am to 5.30pm
- Location: Ang Mo Kio Techplace
- Salary: SGD 6,000 - SGD 7,000
Job Responsibilities
- Lead, manage and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.
- Ensure good customer service through professional and timely handling of customers enquiries, orders, quotations, service requests, concerns and escalations.
- Proactively communicate orders and shipment status updates, risks advice and recommendations to customers as well as senior management.
- Identify and drive improvements in service processes and workflows to enhance team efficiency, service quality and overall service delivery excellence.
- Coordinate closely with internal departments to ensure timely orders fulfilment and resolution of customer issues.
- Build and maintain strong relationships with customers, internal departments and senior management.
- Maintain accurate and detailed documentation including customer reports and operational records.
- Ensure compliance with company and customer policies, quality standards and regulatory requirements.
Job Requirements
- Bachelor's Degree or Diploma in Business Administration, Engineering, Operations Management or related field.
- Minimum 5 years of relevant working experience in a managerial or senior leadership role.
- Experience in machinery, equipment or technical service industry will be an added advantage.
- Able to work after office hours when required (for urgent customer support).
The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683
